It's possible you accidentally entered the wrong date of birth when you created your account. (It happens more frequently than you think!) If you're unable to get into your account using the temporary PIN number you received, please submit a question by clicking "Ask A Question" above or e-mailing us directly at email@example.com and we can help you. Be sure to include your correct date of birth and use the e-mail address you entered when you created your account.
Have more questions? Submit a request