My recommender is having technical problems submitting my recommendation. What should I do?

QuestBridge -

If your recommender is experiencing technical difficulties either uploading the letter of recommendation or submitting the recommendation form itself, ask them to first try using a different web browser (i.e., Firefox or Chrome instead of Internet Explorer). The issue also may be that the school computer or network has disabled javascript or pop-ups, which could prevent materials from uploading and the form from submitting or saving. The best solution is to try a computer at a different location, such as at home. If your recommender continues to experience problems, please ask them to contact us directly as soon as possible so that we may assist. They should send an email to so we can help troubleshoot.

You can also direct your recommender to our QuestTips video for recommenders, which reviews FAQs and best practices for accessing and submitting the teacher recommendation form.

Due to a high volume of applications, we may not be able to resolve all issues in the final days leading up to the deadline, so we encourage recommenders to troubleshoot any problems earlier if possible.

Remember, you should still submit your application even if your recommender is having problems submitting the recommendation. You do not need to wait for your recommendation to be submitted before submitting your application.

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